Each product is made to order so it takes approximately 1-2 weeks for us to create your special item. We cut, sew, and print every item to order. Processing time is subject to change. Please do not hesitate to reach out if you need your order rushed.
Processing time is currently 1-3 weeks!
We prep orders for shipment as soon as they are complete and we work hard to process and ship your orders in a timely fashion. Once your order is complete, you will receive an email confirmation with a tracking number. Typical shipping time is 3-4 days depending on your location. Our default shipping method is USPS First Class. If you need your item sooner or if you have a question about processing time, please don’t hesitate to contact us!
We offer a flat rate shipping option of $4. We also offer free domestic shipping on orders over $50.
We offer worldwide shipping! We ship all of our packages via USPS First-Class. We cannot guarantee that you will not be charged any customs taxes or duties. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We are not responsible for lost/stolen packages or customs delays.
International delivery times vary depending on the country and take longer than domestic shipping.
Unfortunately, we cannot offer flat rate international shipping at this stage; however, we do offer free shipping on international orders over $150.
Your satisfaction is important to us. If you are unsatisfied with your item, contact us within 5 business days to exchange or return your item. We accept returns of unused and unworn items; however, we do charge a 15% restocking fee since every item is made to order specially for your pet. Because our custom name/design products are made to order, they are not returnable. We want you to love your items so if you experience any problems, please contact us at firstname.lastname@example.org. Buyer is responsible for return shipping.