Welcome to our FAQ section! Still need help? Contact us at email@example.com
Delivery and Returns
Each product is made to order so it takes approximately 1-2 weeks for us to create your special item. We cut, sew, and print every item to order. Processing time is subject to change. Please do not hesitate to reach out if you need your order rushed.
Processing time is currently 1-3 weeks!
We prep orders for shipment as soon as they are complete and we work hard to process and ship your orders in a timely fashion. Once your order is complete, you will receive an email confirmation with a tracking number. Typical shipping time is 3-4 days depending on your location. Our default shipping method is USPS First Class. If you need your item sooner or if you have a question about processing time, please don’t hesitate to contact us!
We offer a flat rate shipping option of $4. We also offer free domestic shipping on orders over $50.
We offer worldwide shipping! We ship all of our packages via USPS First-Class. We cannot guarantee that you will not be charged any customs taxes or duties. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We are not responsible for lost/stolen packages or customs delays.
International delivery times vary depending on the country and take longer than domestic shipping.
Unfortunately, we cannot offer flat rate international shipping at this stage; however, we do offer free shipping on international orders over $150.
Your satisfaction is important to us. If you are unsatisfied with your item, contact us within 5 business days to exchange or return your item. We accept returns of unused and unworn items; however, we do charge a 15% restocking fee since every item is made to order specially for your pet. Because our custom name/design products are made to order, they are not returnable. We want you to love your items so if you experience any problems, please contact us at firstname.lastname@example.org. Buyer is responsible for return shipping.
Please view our Product Guide for sizing!
Lightly hand wash in cold water with color safe detergent and then lay flat to dry.
Wash with soap and water.
If the collar is in contact with salt water, then rinse with fresh water.
Our designs and names are applied with vinyl, then heat set for a permanent bond. Some vinyl is more delicate than others and general wear and light fading may occur. Ironing is fine, but please iron on the reverse side or around the design. Ironing directly on the design could damage it.
We absolutely love working with customers to create personalized bandanas! With the color and font selections available, adding your pet's name or any saying you want to his or her accessory item will make it even more unique and special.
If you have a favorite tv show, saying, or symbol you want on your bandana, please don't hesitate to contact us at email@example.com so we can create a design for you! We send you all design options to choose from before creating your bandana, so that you have a say in every step of the process.
We use various methods to personalize your items but the most popular method of personalizing our accessories is with vinyl. Your design is heat sealed onto the item for a long lasting effect.
We offer a variety of colors to make your design in.
We can work with you to do any font you like but we also have a large selection of fonts.
We have a large selection of solid color fabrics that work great with custom designs.