Each product is made to order so it takes approximately 1-2 weeks for us to create your special item. We cut, sew, and print every item to order. Processing time is subject to change. Please do not hesitate to reach out if you need your order rushed.
We prep orders for shipment as soon as they are complete and we work hard to process and ship your orders in a timely fashion. Once your order is complete, you will receive an email confirmation with a tracking number. Typical shipping time is 3-4 days depending on your location. Our default shipping method is USPS First Class. If you need your item sooner or if you have a question about processing time, please don’t hesitate to contact us!
We offer a flat rate shipping option of $4. We also offer free domestic shipping on orders over $50.
We offer worldwide shipping! We ship all of our packages via UPS International. We cannot guarantee that you will not be charged any customs taxes or duties. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We are not responsible for lost/stolen packages or customs delays.
International delivery times vary depending on the country and take longer than domestic shipping.
Unfortunately, we cannot offer flat rate international shipping at this stage; however, we do offer free shipping on international orders over $150.
Unfortunately, no. Since every item is made to order specially for your pet we do not accept returns. We recommend measuring your pet's neck size and reviewing our product guide before ordering.
We want you to love your items so if you experience any problems, please contact us at email@example.com. We will exchange any item if it arrives damaged.
Placing An Order
We accept major credit cards Visa, MasterCard, American Express, PayPal and Apple Pay.
We do not offer price adjustments once an item has been purchased.
You may only use one discount code per order.
If you choose to send directly to the very lucky recipient of your gift, we can include a gift message for you. Please include the gift message in the "Add Order Note" section at checkout or email us once you have placed your order to indicate it is intended for a gift, your order number, and gift message.
Make sure you reference our Product Guide. It has all our sizing info and how to guides.
If you have any questions feel free to email us at firstname.lastname@example.org.
Lightly hand wash in cold water with color safe detergent and then lay flat to dry.
Wash with soap and water.
If the collar is in contact with salt water, then rinse with fresh water.
Our designs and names are applied with vinyl, then heat set for a permanent bond. Some vinyl is more delicate than others and general wear and light fading may occur. Ironing is fine, but please iron on the reverse side or around the design. Ironing directly on the design could damage it.
Yes! We absolutely love working with customers to create personalized products. Check out our personalization options here.